Refund policy

Cancellation & Refund Policy

Last updated: 16-08-2026

At ZARYA, we want you to be satisfied with your purchase. We carefully inspect and pack our products before dispatch. If you receive a product that is damaged, defective, incorrect, incomplete, or materially different from what was described or shown on our website, please contact us and we will review the issue and provide an appropriate resolution.

1. Order Cancellation

Order cancellation requests will be considered only if the request is made immediately after placing the order and before the order has been processed or shipped.

Once an order has been processed, packed, or handed over to the shipping partner, cancellation may not be possible.

For orders that have already been shipped, the customer may not be able to cancel the order while it is in transit. Any applicable refund will be processed only after the product is returned to ZARYA and the return is approved in accordance with this policy.

2. Damaged, Defective or Incorrect Products

If you receive a product that is:

  • Damaged during delivery;
  • Defective or has a manufacturing defect;
  • Missing any component included in the purchased product;
  • Different from the product ordered; or
  • Materially different from the product description, specifications, or images displayed on our website,

please contact our Customer Service team within 48 hours of delivery.

Please provide clear photographs and/or videos showing the issue, along with your order details. Our Customer Service team will review the complaint and determine the appropriate resolution.

Depending on the nature of the issue, ZARYA may provide a replacement or refund.

3. Product Quality and Customer Expectations

We make reasonable efforts to accurately represent our products through the photographs, descriptions, specifications, and other information provided on our website.

However, differences in individual expectations, personal preferences, or subjective perception of product quality do not by themselves constitute a product defect or a reason for a return or refund, provided that the product received matches the description, specifications, and material characteristics represented on our website.

For example, a return or refund may not be approved solely because a customer:

  • Feels that the product is not as premium as expected;
  • Feels that the product is not worth the purchase price;
  • Changes their mind after receiving the product;
  • Does not like the product despite it matching the description and specifications provided on our website; or
  • Had a different subjective expectation regarding the appearance, feel, size, thickness, or finish of the product.

However, if the product is materially different from what was advertised or described, or if there is a genuine defect or quality issue affecting the product, please contact us with supporting photographs/videos and we will review the matter.

4. Return Conditions

Where a return is approved by ZARYA, the product must generally be returned:

  • In its original condition;
  • With all components, accessories, and items originally included;
  • Without intentional damage, misuse, or alteration; and
  • In suitable packaging to prevent damage during the return shipment.

Products that have been damaged, altered, used improperly, or otherwise changed after delivery may not be eligible for a refund or replacement.

5. Return Shipping

If the return is approved because the product was damaged, defective, incorrect, incomplete, or materially different from what was advertised, ZARYA will determine the appropriate return-shipping arrangement on a case-by-case basis.

For returns requested solely because of a change of mind, personal preference, or subjective expectations, ZARYA is not obligated to accept the return unless otherwise required under applicable law.

6. Refunds

If a refund is approved by ZARYA, the refund will be processed within 3–5 business days after the refund has been approved and, where applicable, the returned product has been received and inspected.

The time taken for the amount to reflect in the customer’s account may vary depending on the payment method, bank, card issuer, or payment service provider.

7. Refunds for Cash on Delivery Orders

For approved refunds on Cash on Delivery (COD) orders, the customer may be required to provide valid bank account or other payment details necessary for processing the refund.

8. Non-Delivery and Return-to-Origin (RTO) Orders

If an order is returned to ZARYA by the shipping partner because of non-delivery, refusal to accept the parcel, incorrect/incomplete address, failure to provide required delivery information, or repeated unsuccessful delivery attempts, the order will be treated as a Return-to-Origin (RTO).

Any refund for an RTO order will be subject to ZARYA’s applicable refund and shipping policies, including any shipping or return costs that may have been incurred, where legally permissible.

9. How to Raise a Complaint

To report a damaged, defective, incorrect, incomplete, or materially different product, please contact our Customer Service team within 48 hours of delivery.

Please include:

  • Your order number;
  • A description of the issue; and
  • Clear photographs and/or videos showing the issue.

Our Customer Service team will review the information provided and determine the appropriate resolution.

10. Policy and Applicable Law

This policy is intended to provide a clear and fair process for handling cancellations, returns, replacements, and refunds.

Nothing in this policy is intended to limit or exclude any rights or remedies available to customers under applicable Indian consumer protection laws.

ZARYA reserves the right to review each complaint individually and determine the appropriate resolution based on the nature of the issue, the condition of the product, the information provided by the customer, and applicable law.